1.1 You must be at least 13 years old to use the Services.

1.2 If you are under 18, you confirm that you have the permission of a parent or legal guardian to use the Services, and that they have reviewed these Terms with you.

1.3 You must not use the Services if:

• (a) doing so would be unlawful in your jurisdiction;
• (b) we have previously suspended or terminated your account for a serious breach of these Terms or applicable law; or
• (c) you are prohibited by applicable law from using the Services or any payment-related functionality.

2.1 DogCity provides a platform and community experience that may include user profiles, user-generated content, messaging or interactions, dog-friendly listings, location-based features, recommendations, editorial content, events, offers, discounts, promotions, premium features and other digital tools and content.

2.2 We may update, modify, improve, remove, suspend or discontinue any part of the Services at any time.

2.3 We do not guarantee that all features or content will always be available, uninterrupted, secure, accurate or error-free.

2.4 You are responsible for ensuring that your device, software, connectivity and operating environment are suitable for accessing the Services.

3.1 You may need to create an account to access certain parts of the Services.

3.2 You must provide accurate, current and complete information and keep your account information updated.

3.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account, unless caused by our negligence or security failure.

3.4 You must notify us promptly at hello@dogcityapp.com if you believe your account has been accessed without authorisation.

3.5 We may refuse to create an account, reclaim usernames, or suspend or terminate accounts that breach these Terms or create risk for DogCity, other users or third parties.

4.1 You agree not to:

• (a) use the Services for any unlawful, fraudulent, misleading or harmful purpose;
• (b) impersonate any person or entity, or misrepresent your identity or affiliation;
• (c) post, upload, share, transmit or otherwise make available content that is defamatory, abusive, hateful, discriminatory, obscene, sexually explicit, violent, infringing, deceptive or otherwise objectionable;
• (d) harass, bully, threaten, stalk or exploit other users;
• (e) post false, misleading or manipulated reviews, recommendations, ratings or claims;
• (f) post private or confidential information about another person without their permission;
• (g) infringe any intellectual property, privacy, publicity or other rights;
• (h) interfere with, damage, disable, overburden or impair the Services or any networks or systems connected to them;
• (i) introduce viruses, malware, worms, spyware or other harmful code;
• (j) scrape, crawl, harvest, data-mine or extract data from the Services except as expressly permitted by us in writing;
• (k) attempt to gain unauthorised access to accounts, systems or restricted areas of the Services;
• (l) reverse engineer, decompile or attempt to derive source code from the Services, except where such restriction is prohibited by law;
• (m) use the Services to build or assist a competing product or service; or
• (n) use the Services in any way that breaches these Terms, our policies or applicable law.

4.2 We may investigate suspected breaches of this Section and take any action we reasonably consider appropriate, including removing content, suspending features, restricting access, terminating accounts, reporting matters to relevant authorities, or taking legal action.

5.1 You may be able to submit, upload, publish, share or otherwise make content available through the Services, including text, photos, videos, comments, reviews, profile information and other materials ("User Content").

5.2 You retain ownership of your User Content.

5.3 You grant DogCity a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to host, store, reproduce, use, display, publish, communicate, distribute, adapt, modify and create derivative works from your User Content solely for the purposes of:

• (a) operating, providing and improving the Services;
• (b) making your User Content available within the Services in accordance with your settings and the nature of the feature;
• (c) promoting the Services; and
• (d) protecting the Services and enforcing these Terms.

5.4 You confirm that:

• (a) you own or control all rights necessary to submit the User Content;
• (b) your User Content is accurate to the best of your knowledge where it states facts;
• (c) your User Content does not infringe the rights of any third party; and
• (d) your User Content complies with these Terms and applicable law.

5.5 We may remove, moderate, restrict, refuse or review User Content at any time, with or without notice.

6.1 The Services may include community content, user opinions, venue or location listings, editorial recommendations, dog-related information, events, maps, reviews, offers and other materials supplied by us, users or third parties.

6.2 Unless expressly stated otherwise, content made available through the Services is provided for general information only. It is not veterinary, medical, behavioural, nutritional, legal, financial or professional advice, and should not be relied on as such.

6.3 You are responsible for using your own judgment before relying on any listing, review, recommendation, venue description, event information or dog-related content.

6.4 DogCity is not responsible for verifying the ongoing accuracy of third-party listings, opening hours, dog policies, stock levels, accessibility, safety conditions, allergens, menu items, pricing, event arrangements or similar details.

7.1 The Services may display, promote or make available offers, discounts, vouchers, codes, perks, promotions, giveaways or other benefits from third-party brands, retailers, venues or service providers (together, "Brand Offers").

7.2 Unless expressly stated otherwise, DogCity is not the seller, supplier, manufacturer, distributor, agent, broker, partner, guarantor or insurer of any third-party brand, product or service featured in a Brand Offer.

7.3 The inclusion of a brand, logo, product, service or Brand Offer on the Services does not by itself mean that DogCity endorses, guarantees or is affiliated with that brand beyond making the Brand Offer available through the Services.

7.4 Each Brand Offer is provided by the relevant third-party brand and may be subject to that brand's own terms, conditions, eligibility criteria, availability, stock, locations, exclusions, redemption rules, expiry dates and privacy practices.

7.5 You are responsible for reviewing and complying with any third-party terms that apply to a Brand Offer before redeeming or using it.

7.6 DogCity does not guarantee that any Brand Offer:

• (a) will be available, valid or redeemable at any particular time or location;
• (b) will remain available for any minimum period;
• (c) will be honoured by the relevant third-party brand;
• (d) will provide any particular saving, benefit or outcome; or
• (e) will be error-free or suitable for your specific needs.

7.7 DogCity may add, amend, suspend or remove Brand Offers at any time and without notice.

7.8 To the fullest extent permitted by law, DogCity is not responsible for:

• (a) the quality, safety, legality or suitability of any third-party goods or services;
• (b) any third-party brand's acts, omissions, statements or policies;
• (c) refusal to honour a Brand Offer;
• (d) out-of-stock situations, unavailability or withdrawal of a Brand Offer; or
• (e) any loss, damage, disappointment, injury, cost or expense arising out of or in connection with your use of, or reliance on, any Brand Offer or your dealings with a third-party brand.

7.9 Any dispute, claim or question relating to a Brand Offer or a third-party brand's products or services must be resolved directly with the relevant third-party brand, except to the extent caused directly by DogCity's own error in displaying the offer.

7.10 References to third-party brands, logos, trade names or trade marks are for identification and promotional purposes only and do not of themselves create any sponsorship, endorsement, joint venture, agency or other affiliation with DogCity unless expressly stated by us in writing.

8.1 Some parts of the Services may be available free of charge, and some may require payment, including premium subscriptions, add-ons or other paid features ("Paid Services").

8.2 The price, billing cycle, features and terms of any Paid Services will be presented to you before purchase.

8.3 If you purchase Paid Services through the Apple App Store or Google Play, your purchase, billing, cancellation and refund rights may also be subject to that app store's terms and processes.

8.4 If you purchase Paid Services directly from DogCity, you authorise us or our payment processor to charge the applicable fees using your selected payment method.

8.5 Unless stated otherwise, subscriptions renew automatically at the end of each billing period until cancelled.

8.6 You may cancel a subscription at any time. Cancellation will take effect at the end of the current paid billing period unless stated otherwise.

8.7 Except where required by law, fees paid are non-refundable.

8.8 Where applicable law gives you a right to cancel a digital-content or digital-service contract within a cooling-off period, and you expressly request immediate access to the Paid Services during that period, you acknowledge that your cancellation rights may be reduced or lost once supply has begun, to the extent permitted by law.

8.9 We may change the price of Paid Services from time to time. If we do so, we will give you reasonable notice before the new price takes effect.

8.10 We may suspend or terminate access to Paid Services if payment fails, is reversed, is disputed in bad faith, or if we reasonably suspect fraud or misuse.

9.1 Your use of the Services may also be subject to the terms, conditions and policies of your device manufacturer, operating system provider, app store, map provider, payment provider or other third-party platform.

9.2 DogCity is not responsible for third-party platforms, websites, content, products or services, even if accessed through links or integrations within the Services.

10.1 All intellectual property rights in the Services, including software, code, branding, design, text, graphics, logos, audio, video, databases and other content owned by or licensed to DogCity, are and remain owned by DogCity or its licensors.

10.2 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your personal, non-commercial use.

10.3 You must not copy, reproduce, republish, distribute, sell, license, rent, modify, adapt, translate, create derivative works from, publicly display, publicly perform or exploit any part of the Services except as permitted by law or by our prior written consent.

11.1 Our collection and use of personal data is explained in our Privacy Policy at https://www.dogcityapp.com/privacy-policy

11.2 You should read the Privacy Policy carefully before using the Services.

12.1 We use reasonable skill and care in providing the Services, but we do not guarantee that the Services will always be available, uninterrupted, timely, secure or free from bugs.

12.2 While we take reasonable steps designed to protect the Services and user data, no method of transmission, storage or security is completely secure, and we cannot guarantee absolute security.

12.3 You are responsible for using appropriate security protections on your own devices and networks.

13.1 Nothing in these Terms excludes, restricts or limits any rights you have under applicable law that cannot lawfully be excluded or limited.

13.2 If you are a consumer, you may have statutory rights in relation to digital content and digital services supplied by DogCity, including rights relating to quality, fitness for purpose, description and remedies where applicable.

14.1 Nothing in these Terms excludes or limits liability for:

• (a) death or personal injury caused by negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) breach of your statutory rights that cannot lawfully be excluded; or
• (d) any other liability that cannot lawfully be excluded or limited.

14.2 Subject to clause 14.1, DogCity shall not be liable for:

• (a) loss of profit;
• (b) loss of revenue;
• (c) loss of business;
• (d) loss of opportunity;
• (e) loss of goodwill or reputation;
• (f) loss or corruption of data; or
• (g) any indirect, consequential or special loss,

arising out of or in connection with the Services, even if foreseeable.

14.3 Subject to clauses 14.1 and 14.2, DogCity's total aggregate liability to you arising out of or in connection with the Services shall not exceed:

• (a) where you have paid for Paid Services in the 12 months before the claim arose, the total amount paid by you to DogCity for those Paid Services in that 12-month period; or
• (b) where you have not paid DogCity anything in that period, £100.

14.4 We are not responsible for:

• (a) User Content;
• (b) third-party content, products or services;
• (c) third-party brands or Brand Offers, subject to Sections 7 and 8;
• (d) your interactions or disputes with other users or third parties; or
• (e) matters outside our reasonable control.

14.5 The limitations in this Section apply only to the extent permitted by law and are intended to allocate risk fairly between you and DogCity. Consumer-facing exclusions and notices must be fair and transparent to be enforceable.

15.1 We may suspend, restrict or terminate your access to all or part of the Services immediately if:

• (a) you breach these Terms;
• (b) we reasonably suspect fraud, abuse, unlawful conduct or security risk;
• (c) required by law or by a regulator; or
• (d) necessary to protect DogCity, other users, third parties or the integrity of the Services.

15.2 You may stop using the Services at any time and may delete your account by following the in-app process or contacting us at hello@dogcityapp.com.

15.3 On termination:

• (a) your rights under these Terms will end immediately;
• (b) we may delete or disable access to your account and User Content, subject to our retention obligations and technical processes; and
• (c) provisions which by their nature should survive termination shall continue in force.

16.1 We may change the Services and these Terms from time to time.

16.2 If we make material changes to these Terms, we will take reasonable steps to notify you, such as through the Services or by email.

16.3 By continuing to use the Services after updated Terms take effect, you agree to be bound by them.

17.1 If you have a complaint, concern or legal notice, please contact us at:

17.2 If you believe content on the Services infringes your intellectual property rights or is otherwise unlawful, please contact us with sufficient detail for us to review it.

18.1 If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

18.2 A delay or failure by DogCity to enforce any right or provision shall not amount to a waiver.

18.3 You may not assign, transfer or subcontract any of your rights or obligations under these Terms without our prior written consent.

18.4 DogCity may assign or transfer its rights and obligations under these Terms, including in connection with a merger, acquisition, group restructure or sale of assets.

18.5 Unless expressly stated otherwise, no person other than you and DogCity shall have any right to enforce any term of these Terms under the Contracts (Rights of Third Parties) Act 1999.

18.6 These Terms are governed by the laws of England and Wales.

18.7 If you are a consumer resident in the UK, the courts of your part of the UK may have jurisdiction. If you are a business user, the courts of England and Wales shall have exclusive jurisdiction, unless we choose otherwise.